Location

Various


Reporting line

Regional Service Manager


Specific knowledge

Must have:

  • Experience in Galaxy, Aritech and General Intruder alarm systems. CCTV and Access Control knowledge and experience.
  • Lenel, Cortech, Indigo Vision, Genetec and S2 experience would be advantageous but not essential.
  • Strong knowledge of the Security Systems industry
  • Be able to identify potential sales leads and pass on to sales department
  • Good communications skills
  • Good time management and planning skills

Professional experience

Must have:

  • Significant relevant field service technical experience
  • Proactive response to all situations; ability to work alone and think on your feet.
  • Proven track record of delivering excellent customer service
  • At least 5 years' experience in servicing security products

Key product areas

Access Control  |  Intrusion Protection  |  Video Surveillance  |  Door Entry  |Fire Detection  |  Audio Alarm Verification  |  Staff Protection  |  Public Address  |  Time & Attendance  | LED Lighting

  • Drive excellent customer service by working with the supervisor and Protection Net Centre Call Centre by utilising the PDA hand held system to react to service calls and PMV's
  • Service the Banking and Commercial customer base
  • Carry out service calls on a daily basis and react to outstanding weekly PMV's
  • Accountable for all aspects of their van stock, safety equipment and training, must be flexible in working out of hours and be presentable and professional in front of customers
  • Primary role is to drive excellent customer service by working with the supervisor and PNC Call Centre by utilising the PDA hand held system to react to service calls and PMV's
  • Accountable for all aspects of their van stock, safety equipment and training, must be flexible in working out of hours and be presentable and professional in front of customers

Skills

  • customer focussed
  • highly organised
  • team player
  • attention to detail
  • excellent communication skills
  • dedicated approach to the position
  • knowledge of the security industry

Leadership values

  • accountability
  • integrity
  • respect
  • vision
  • boundryless
  • stretch
  • speed

Please email your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Free security audit

We would love to meet with you and go over your security needs.

Request audit

Latest Blog

  • HGV drivers' working hours - is your business compliant?
    18 September 2019

    HGV drivers' working hours - is your business compliant?

    The transport and logistics industries play a key role in enabling trade and ensuring the success of business operations. However, the chain management process can be very challenging and complex, especially when you are dealing with the compliance, production, shipment, storage and the delivery of goods. Compliance failure is a risk to take and can have a significant impact on your lead times, customer service expectations, delivery capacity and fuel costs.

     
  • Video Surveillance: what’s hot, what’s not
    16 September 2019

    Video Surveillance: what’s hot, what’s not

    If you want the low down on how the latest developments in video surveillance are impacting the security sector, then look no further than The Video Surveillance Report 2019 which has just been released by IFSEC Global. This is the fifth annual report and is based on a survey of 321 professionals involved in the supply chain for physical security systems.

     
  • Fire extinguishers and their uses explained
    13 September 2019

    Fire extinguishers and their uses explained

    If a fire started now, do you have the correct fire extinguisher to put it out safely in the workplace? A fire extinguisher is a vital and advisable piece of safety equipment in the workplace - but you may be surprised to realise there are different types of fire, with different characteristics.

     

Blog

  • 18 September 2019

    HGV drivers' working hours - is your business compliant?

    The transport and logistics industries play a key role in enabling trade and ensuring the success of business operations. However, the chain management process can be very challenging and complex, especially when you are dealing with the compliance, production, shipment, storage and the delivery of goods. Compliance failure is a risk to take and can have a significant impact on your lead times, customer service expectations, delivery capacity and fuel costs.

     
  • 16 September 2019

    Video Surveillance: what’s hot, what’s not

    If you want the low down on how the latest developments in video surveillance are impacting the security sector, then look no further than The Video Surveillance Report 2019 which has just been released by IFSEC Global. This is the fifth annual report and is based on a survey of 321 professionals involved in the supply chain for physical security systems.

     
  • 13 September 2019

    Fire extinguishers and their uses explained

    If a fire started now, do you have the correct fire extinguisher to put it out safely in the workplace? A fire extinguisher is a vital and advisable piece of safety equipment in the workplace - but you may be surprised to realise there are different types of fire, with different characteristics.

     
See all Blogs

Stanley Interactive Login


Remember My Login