Site Assessment Request

Thank you for enquiring about a free site survey! We would love to meet with you and go over your security needs. Fill out the form below to have a STANLEY account manager contact you.









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System of Interest

OneDoor
Oxehealth - Mental Healthcare Observations
Fire Risk Assessment
STANLEY Assure™
Connected Hospitality
Healthcare Solutions
Campus Lockdown Solutions
Connected Assets
Education Solutions
Transport & Logistic Solutions
Intrusion Detection
Video Surveillance
Fire Detection
Paging & Intercom Systems
Retail Solutions
Time & Attendance & Access Control
Digital TV

Contact Us

For all commercial and technical enquiries please contact us at Stanley House.

Stanley House
Bramble Road
Swindon
SN2 8ER

Sales: +44 (0) 844 254 0032
Service: +44 (0) 845 301 6192
Facsimile: +44 (0) 1793 615848

Telephone calls to STANLEY Security may be monitored or recorded for training and quality purposes.

Registered Office: STANLEY Security - Europe Limited, Stanley House
Bramble Road, Swindon, Wilts SN2 8ER Registered No: 875534 VAT No: 232 2446 95

HOW TO FIND US

Rail and Public Transport

Details of train times to and from Swindon can be obtained at the Great Western Railway website, Or by telephoning National Railway Enquiries on 08457 484950. Stanley House is best reached from the Swindon Railway Station by taxi. A taxi rank is situated directly outside the Station.

Online Maps

You can find full directions from anywhere and other useful information at Google Maps or Multimap

ONLINE ENQUIRY






Top-Employers-2016

LOCATION: Swindon, UK
REPORTING LINE: PNC Manager via shift Team Leader

Purpose of Position

The Monitoring Operator Role is one of great importance – monitoring customer premises for
various alarm conditions and carrying out required actions in response to given action plans for a
range customer types.

Principle role is to handle and process alarms for Intruder, Fire, CCTV, Hold-up and other alarms,
Access control, mobile phone tracking, and operation of building management systems in
accordance with given procedures, and carrying out the requisite actions, within required timescales
/ service levels.

The secondary responsibilities are to process out of hours emergency call handling for service and
other areas of the business as required using appropriate procedures as provided.

A flexible approach and focus on accuracy are key. The environment is a busy one, requiring the
ability to work under pressure and multi-tasking, whilst being able to accurately ensure all required
tasks are carried out.

Rotating shift pattern covering 24 x 7 hours, weekends and holidays required, overtime as
necessary. Paid Standby mandatory.

Professional Experience

  • Experience in a fast-paced and customer-focussed role is preferred
  • Previous shift work experience desirable
  • Demonstrable ability to handle pressurised situations

 

Specific Knowledge

  • Accuracy and good listening skills are also key to this role. The ability to communicate at all levels, in an adaptive and proactive manner, working in a positive and team manner. The role can be very pressured at times, with multi-tasking and prioritizing of tasks, working closely within a team of varying sizes.
  • Use of initiative and following specific processes accurately are essential.
  • Excellent communication skills, both orally and in writing, are important.
  • Other requirements include proficient in Excel, Word, and Windows Media with good computer skills.
  • Excellent communication skills, a good work ethic, willing and available to work weekends and holidays, ability to distinguish colours, and the ability to maintain a strong attendance record and a professional positive attitude.

Major Responsibilities

Understand the seriousness of role, responsibilities to the customer, and continually follow policies and procedures.

Daily duties including but not limited to the following:

  • Interprets alarm signals received from subscriber’s premises that indicate arm and disarm of protected premises, unlawful intrusions, or fire, etc.
  • Dispatches the proper public safety agency or customer assigned responder after receiving an alarm.
  • Ensures that complete and accurate information is entered in the console log, eg. late to arm report, power report, aborted arms, phone line supervision, and Incident Reports.
  • Answers the phone promptly and courteously within given service levels and guidelines, and assisting the customer immediately with any help they may require.
  • Completes a service ticket when a system is malfunctioning and ensures that all pertinent information is entered.
  • Maintains the End of Shift update log with all the necessary information that occurs during the shift including but not limited to escalating important customer issues or concerns upper management.
  • Daily review all Alarm Incidents to approve and maintain the quality of the service.
  • Monitor and ensure that after hours service requests are taken care of in an appropriate and timely manner.
  • Administer customer database changes as appropriate.
  • Understands and agrees to abide by and enforce all policies and procedures established by Stanley Security Solutions.
  • Maintains a positive, professional, and caring atmosphere consistent with Stanley’s Mission Statement and Core Values.
  • Maintains the confidentiality of pertinent information as defined in the Stanley Business Conduct Guidelines
  • Conducts self in a professional manner, limits absences and tardiness, and follows the appropriate dress code by following Company policy.
  • Performs additional duties and special projects as directed or assigned by the PNC Management team.
  • Demonstrates flexible approach to working hours, including the covering of shifts for holiday/absence cover as part of a standby rota.

Work Environment

Individuals will be working within a secure environment within the Alarm Receiving Centre at individual workstations. It should be noted that due to security reasons, the ARC does not have any windows within the working environment.

 

Vetting

STANLEY Security carries out Security Vetting on all employee who join the business. This is to protect our customers and our business and to demonstrate our compliance in line with our accreditations. Our vetting is carried out by a third party and is in line with current industry requirements. Security vetting involves the following: 5 year full employment history check, Disclosure Scotland (formerly CRB) check (for convictions not classed as spent under Rehabilitation of Offenders Act) , 2 character referees, a financial sanctions check (relating to any active CCJ’s – County Court Judgements, bankruptcy or IVA’s) that are active, and finally a terrorist check. In submitting an application to STANLEY Security, you are declaring that there is no reason why you would not satisfy these vetting checks if you were successful and offered a role. Further that where we have specific contractual arrangements in place with current and future customers, that you agree to be subject to these additional vetting stipulations, and those as stated above.

If you are interested in applying for this position please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Call us now Sales:
0844 254 0032
Support/Service:
0845 301 6192

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